Privacy Policy

🔷 CLARITY-ITC – PRIVACY POLICY

Effective Date: 3/3/2026

1. INTRODUCTION

Clarity-ITC (“Clarity,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.

This Privacy Policy explains how we collect, use, store, and protect information when you use:

• Our website (clarity-itc.com) 
• Our  platform and services 
• Our AI communication systems 
• Any associated telephony or messaging services 

2. INFORMATION WE COLLECT

🔹 A. Information You Provide

We may collect:

• Name 
• Email address 
• Phone  number 
• HOA/COA  affiliation 
• Vendor  information 
• Uploaded  documents (bylaws, financials, communications, etc.) 

🔹 B. Communications Data (CORE TO YOUR BUSINESS)

We collect and store:

• Call recordings 
• Voicemail recordings 
• SMS/text messages 
• Emails      
• AI  chat interactions 
• Task  and workflow data 

🔹 C. Technical Data

• IP address 
• Device  type 
• Browser  type 
• Usage  activity 

🔹 D. Third-Party Data

We may receive data from:

• HOA  board members 
• Property  managers 
• Vendors      
• Integrated platforms (Microsoft 365, telecom providers, etc.) 

3. HOW WE USE INFORMATION

We use data to:

🔹 Provide Services

• Route  calls and messages 
• Enable  AI responses 
• Maintain communication logs 
• Power dashboards and reporting 

🔹 Governance & Documentation

• Maintain records of communications 
• Support HOA operational transparency 
• Enable audit trails 

🔹 Improve Platform

• Analyze usage trends 
• Improve AI accuracy 
• Enhance system performance 

🔹 Communications

• Send notifications 
• Respond  to inquiries 
• Provide  service updates 

4. AI PROCESSING DISCLOSURE

Clarity uses artificial intelligence to:

• Interpret  communications 
• Generate  responses 
• Route requests 

You acknowledge:

• AI  may process personal and association data 
• AI  responses may not always be accurate 
• AI  outputs should not be relied upon for legal or financial decisions 

5. CALL RECORDING & CONSENT

By using Clarity, you acknowledge:

• Calls   may be recorded 
• Messages   may be stored 
• Communications  may be logged and retained 

These records may:

• Be  used for governance tracking 
• Be  accessed by authorized HOA personnel 
• Become  official association records 

6. HOW WE SHARE INFORMATION

We do NOT sell personal data.

We may share information with:

🔹 HOA / COA Organizations

• Board   members 
• Authorized  personnel 

🔹 Service Providers

• Telecom  providers (e.g., Ultatel) 
• Microsoft    (SharePoint, email systems) 
• Hosting and infrastructure providers 

🔹 Legal / Compliance

If required by:

• Law 
• Court order 
• Government  request 

7. DATA RETENTION

We retain data:

• As  long as necessary to provide services 
• As required for governance records 
• As  required by law 

👉 Communications may be stored long-term or indefinitely depending on HOA requirements.

8. DATA SECURITY

We implement reasonable safeguards including:

• Encryption      
• Access controls 
• Secure  infrastructure 

9. USER RESPONSIBILITIES

Users are responsible for:

• Providing  accurate information 
• Uploading  authorized documents 
• Maintaining  confidentiality of login credentials 

10. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access   your data 
• Request  corrections 
• Request   deletion (subject to HOA/legal retention requirements) 

11. THIRD-PARTY SERVICES

Clarity integrates with third-party systems.

We are not responsible for:

• Third-party   privacy practices 
• External  system security 

12. CHILDREN’S PRIVACY

Clarity is not intended for use by individuals under 13.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
Updates will be posted on this page.

14. CONTACT INFORMATION

Clarity-ITC
7901 4th St N #9393
St. Petersburg, FL 33702

Email: demo@clarity-itc.com

WEBSITE FORMS

“By submitting any form, you consent to the collection and use of your information as described in our Privacy Policy and agree to receive communications from Clarity-ITC.”

🔹 SMS DISCLOSURE (10DLC COMPLIANCE)

“By providing your phone number, you agree to receive text messages from Clarity-ITC. Message and data rates may apply. Reply STOP to opt out.”

🔹 CALL DISCLOSURE (GREETING)

AI will Say:

“This call may be recorded for documentation and quality purposes.”

 By submitting your information via this site, you agree that you may receive appointment reminders, support and updates text messages (SMS) from Clarity-ITC. Msg & data rates may apply. Msg frequency varies. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Unsubscribe at any time by replying STOP. Reply HELP for support. For Privacy Policy, visit Terms and Condition. For Terms & Conditions, visit  Terms and Condition.